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Patient Responsibilities

Our Patient Responsibilities include four simple requirements that we will need each patient to follow.

Please keep all your appointments!

Doctors, insurance companies, Medicare, and Workers’ Comp case managers monitor whether you keep your appointments when determining their potential payment for further treatments, should you need them. If you have a problem with your schedule, we will work with you to fill your therapy prescription.

Be Punctual

Your therapist has designed a plan of care to help you achieve your goals. We want to help you get better and we need you here for your entire treatment time to do so. Arriving on time will help you achieve your goals as quickly as possible.

Appointment Cancellations

A 24-hour notice is required if you need to cancel or reschedule your appointment for any reason. Any patient who fails to cancel or reschedule an appointment with less than a 24 hour notice, or fails to show up for their appointment entirely, will be charged a $25 fee.

There are many reasons for this charge, but specifically:

  • Your appointment day & time has been specifically reserved for you. Your cancellation, without a 24-hour notice, means that our therapist will not have a patient to treat. With proper rescheduling, another patient on our waiting list can fill your spot.
  • When you do not come for treatment you’re not making progress. Help us help you.

Patients frequently cite pain as the reason for wanting to reschedule or cancel an appointment. While this may seem like the natural thing to do, therapy can alleviate your pain. Keep your appointment, come on in, and let us help you feel better! Communicate to your therapist that you are in pain, and they will modify your treatment accordingly.

If you are a Workers’ Comp patient, we are required to immediately notify your case manager and doctor if you are either late or miss your appointment. This can seriously affect your case and can potentially put you at risk for discontinued treatment!

*We reserve the right to discontinue your treatment for excessive tardiness, rescheduling, or no shows.

Co-payments

All patients are responsible to pay their copayment prior to each appointment. Please do not ask if we can wave your copayment. The Office of Inspector General (OIG) has long taken the position that waivers of copayments constitutes an illegal kickback, which is a felony.